Privacy Policy

Introduction

O Laundry ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at www.olaundry.com, our mobile applications, and our laundry pickup and delivery services across the Dallas–Fort Worth metroplex.

Information We Collect

Personal Information You Provide

When you create an account, place an order, or contact us, we may collect your name, email address, phone number, home or delivery address, and payment information. If you use our pickup and delivery service, we also collect your preferred pickup and delivery times and any special laundry instructions you provide.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and browsing behavior on our site. We use cookies and similar tracking technologies to enhance your experience and analyze site traffic.

Location Information

With your consent, we may collect your approximate location to determine if you are within our service area and to optimize pickup and delivery routing.

How We Use Your Information

We use the information we collect to:

Process and fulfill your laundry orders, including pickup, cleaning, and delivery. Communicate with you about your orders via text message, email, or phone. Send you promotional offers, service updates, and appointment reminders (with your consent). Improve our website, services, and customer experience. Prevent fraud and ensure the security of our platform. Comply with legal obligations.

Text Messaging & Communications

By providing your phone number and placing an order, you consent to receive transactional text messages related to your order status, including pickup confirmations, processing updates, and delivery notifications. You may also opt in to receive promotional messages. You can opt out of promotional messages at any time by replying STOP. Standard message and data rates may apply.

Sharing of Information

We do not sell your personal information to third parties. We may share your information with:

Service providers who assist with payment processing, text messaging, email delivery, and website analytics. Delivery drivers who need your address and contact information to complete pickups and deliveries. Law enforcement or government agencies when required by law or to protect our legal rights.

Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure payment processing through PCI-compliant third-party processors, and restricted access to personal data among our staff. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, understand how you use our site, and deliver relevant content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. You may also have the right to opt out of certain data processing activities. To exercise any of these rights, please contact us at info@olaundry.com or call 855-505-9274.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: